Returns Policy

Return Period

Our return policy extends to 30 days from the date of delivery. After this period has elapsed, we regret that we cannot offer refunds or exchanges. This timeframe ensures that our customers have adequate opportunity to inspect and evaluate their purchases while maintaining our quality standards.

Eligible Returns

We accept returns on products that:

• Were shipped directly from HouseTop Experts
• Are in their original condition
• Have manufacturing defects or quality issues
• Were incorrectly shipped items
• Include original proof of purchase

Non-Returnable Items

For safety and quality assurance reasons, the following items cannot be returned:

• Custom-cut or specially ordered materials
• Opened sealants, adhesives, or chemical products
• Items that have been installed or modified
• Clearance or final sale items
• Products damaged due to improper handling or storage

Refund Process

Once we receive your return:

1. Our team will inspect the returned items
2. You will receive an email confirming receipt of your return
3. Upon approval, your refund will be processed
4. The credit will be automatically applied to your original payment method
5. Processing time typically takes 2-5 business days

Please Note: Shipping costs are non-refundable, and return shipping expenses will be deducted from your refund amount.

Return Shipping Guidelines

When returning items:

• Package items securely to prevent damage during transit
• Include your order number and return reason
• Ship to our return address: 3600 Bd de la Côte Vertu, Saint-Laurent, QC H4R 1P8, Canada
• We recommend using a tracked shipping service

Important: The return shipping address may differ from the original shipping address. Please contact us for specific return instructions.

Damaged or Defective Items

For items received in damaged condition or with manufacturing defects:

• Contact us within 48 hours of delivery
• Email photos of the damage to info@housetopexperts.com
• Include your order number in all correspondence
• Our team will provide specific return instructions

Contact Information

For any questions about returns or refunds:

• Email: info@housetopexperts.com
• Phone: +1 613-974-0182
• Address: 3600 Bd de la Côte Vertu, Saint-Laurent, QC H4R 1P8, Canada

Additional Information

• Refunds are processed in Canadian Dollars (CAD)
• Bulk orders may be subject to additional return conditions
• Special handling fees may apply for oversized items
• We reserve the right to refuse returns that don't meet our policy requirements