Service Policy
Last updated: December 5, 2024
1. Service Overview
At HouseTop Experts, we are committed to providing exceptional service for all your roofing material needs. This policy outlines our service standards, procedures, and commitments to ensure your complete satisfaction with our products and services.
2. Customer Support Services
2.1 Contact Methods
- Email: info@housetopexperts.com
- Phone: +1 613-974-0182
- Address: 3600 Bd de la Côte Vertu, Saint-Laurent, QC H4R 1P8, Canada
2.2 Support Hours
Our customer support team is available:
- Monday to Friday: 9:00 AM - 6:00 PM EST
- Saturday: 10:00 AM - 4:00 PM EST
- Sunday: Closed
3. Product Services
3.1 Available Services
- Product consultation and selection assistance
- Material quantity calculations
- Technical specifications and documentation
- Installation guidelines
- Product compatibility verification
- Material safety data sheets
3.2 Service Timeframes
Standard service response times:
- Email inquiries: Within 24 business hours
- Phone support: Immediate during business hours
- Technical consultations: Within 48 business hours
- Quote requests: Within 24 business hours
4. Warranty Services
4.1 Standard Warranty
All products purchased from HouseTop Experts come with:
- 30-day satisfaction guarantee
- Manufacturer's warranty coverage
- Product authenticity guarantee
- Defect inspection and verification service
4.2 Extended Services
- Product registration assistance
- Warranty claim support
- Documentation management
- Manufacturer liaison services
5. Professional Services
5.1 Technical Consultation
- Material compatibility analysis
- Application recommendations
- Installation best practices
- Climate-specific solutions
- Building code compliance guidance
5.2 Educational Services
- Product application workshops
- Installation technique demonstrations
- Safety guidelines and training
- Material handling instructions
6. Service Quality Assurance
Our commitment to quality includes:
- Regular staff training and certification
- Customer feedback integration
- Service performance monitoring
- Continuous improvement programs
- Quality control inspections
7. Service Requests
7.1 How to Request Service
- Contact our support team via phone or email
- Provide detailed service requirements
- Receive preliminary assessment
- Review and approve service proposal
- Schedule service delivery
7.2 Required Information
- Contact details
- Product specifications
- Project requirements
- Timeline expectations
- Site conditions (if applicable)
8. Service Guarantees
We stand behind our services with:
- Customer satisfaction guarantee
- Expert consultation assurance
- Professional service delivery
- Quality product support
- Timely response commitment
9. Updates to Service Policy
HouseTop Experts reserves the right to modify this Service Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services following any changes indicates your acceptance of the new terms.
10. Contact Information
For questions about our Service Policy, please contact our customer support team:
- Email: info@housetopexperts.com
- Phone: +1 613-974-0182
- Address: 3600 Bd de la Côte Vertu, Saint-Laurent, QC H4R 1P8, Canada